Return

At FoneHouse.lk, customer satisfaction is our utmost priority. We are committed to providing high-quality products, and our return policy is crafted to give you confidence in every purchase.

Eligible Returns: Returns are accepted for items with manufacturing defects. If you receive a defective product, please notify our customer support team within 2 days of delivery.

Return Process: To initiate a return, kindly provide proof of purchase along with a detailed description of the defect. Our team will evaluate your request and assist you through each step of the return process.

Non-returnable Items: Returns are not accepted for items damaged due to misuse, normal wear and tear, or without original packaging.

Your satisfaction matters to us. For any questions or assistance with returns, feel free to reach out to our customer support team at 0777 766 765. We are here to make your experience with FoneHouse.lk as seamless as possible. 

Refund

At FoneHouse.lk, your satisfaction is our priority, and we typically offer exchanges to ensure you receive top-quality products. However, we understand that exceptional situations may call for a refund. As a standard policy, we do not offer refunds, but we are committed to resolving any concerns through exchanges, replacements, or other solutions to meet your needs.

Refund Exceptions: Exceptions to our no-refund policy include cases such as double billing or overcharging. If you believe your situation qualifies for a refund, please contact our customer support within 7 days from the purchase or delivery date. Be sure to provide proof of purchase and a detailed description of the issue. All refund requests will be thoroughly reviewed, and if approved, If your return is approved, we will initiate a refund to your original method of payment.

Our goal is to provide a smooth and reliable shopping experience, and this policy is designed to handle exceptional cases. We appreciate your understanding and cooperation.