info@fonehouse.lk
0777 565 607
0777 766 765
No,100 Main Street Colombo-11.
FREQUENTLY ASKED QUESTIONS
While I can't guarantee what you'll receive from fonehouse.lk, it's common for reputable online retailers to strive for accuracy in their product images. However, there might be slight variations due to factors such as lighting or manufacturing changes. It's a good idea to check customer reviews and return policies before making a purchase to ensure you're comfortable with the product you receive.
To view your sales receipt, you should check your email inbox. Most online retailers send a confirmation email with your sales receipt shortly after you make a purchase. If you can't find it in your inbox, it might have been redirected to your spam or junk folder. Additionally, some retailers allow you to access your purchase history and receipts by logging into your account on their website. You can check your account settings or purchase history section for this information. If you still can't find it, you may need to contact the retailer's customer support for assistance.
To initiate a return, follow these steps:
- Log in to your account on our website.
- Go to your order history.
- Select the item you want to return and click on the return option.
- Choose whether you want a refund or replacement.
- Follow the instructions to schedule a return pickup or to get a return label.
- If you made a cash on delivery purchase, you'll receive a refund to your bank account.
- If you paid online, your refund will be processed to the original payment method.
If you have any questions or need further assistance, feel free to contact our customer support.
We aim to restock popular items as soon as possible. However, availability can vary depending on factors such as demand and supplier stock. To get the most accurate information about restocking specific items, please contact our customer support team. They'll be able to provide you with the latest updates on product availability and restocking schedules.
We offer shipping to addresses within our delivery area. During the checkout process on our website, you'll be prompted to enter your shipping address. You can then choose your preferred shipping address from the options available or add a new one if needed. If you have any specific questions about shipping or need assistance, please feel free to contact our customer support team.
